Where your instances run

Every PacketStream Lite plan today runs in a single facility: the KINX Gasan data center in Seoul, South Korea. KINX is one of the largest carrier-neutral colocation and Internet Exchange operators in the country, which means our entire Lite fleet sits inside the same building where Korea’s major carriers and content networks peer with each other.

This is intentional. By keeping the fleet in a single well-connected facility, we keep the operational surface small, the network paths short, and the latency profile predictable. Multi-region support is something we may add later, but the trade-off today is in your favor — every Lite instance gets the same low-latency network treatment with no per-region pricing surprises.

Tier 3 facility

The Gasan facility is built to Uptime Institute Tier 3 standards. In practical terms that means everything that can take the building down has at least one independent backup ready to take over.

• Power — dual independent feeds, UPS battery backup, and on-site diesel generators. Maintenance can happen on one power path without taking the facility down.
• Cooling — redundant precision cooling units in N+1 capacity, so a single unit can fail or be serviced without affecting floor temperature.
• Network — multiple independent fiber entrances and carriers, so no single cable cut takes the building offline.
• Uptime target — 99.982% facility availability (Tier 3 baseline), end-to-end with our compute and network SLAs on top.

Physical security

Access into the building is gated by multiple layers — front-of-house security desk, badge-controlled doors, and biometric authentication at the data hall entries. Visitor access is approved in advance and escorted; every entry and exit is logged.

The facility is staffed and monitored 24/7, with continuous CCTV coverage of all common areas, cages, and aisles. The on-site operations team handles physical incident response directly — there is no waiting for a remote dispatch when something needs hands on hardware.

Why KINX Gasan specifically

KINX runs one of the largest neutral Internet Exchanges in Korea (KINX IX). Being inside the same building gives us direct cross-connects to the major Korean ISPs (SK Broadband, KT, LG U+ / Dacom, Sejong Telecom, DLIVE, HCN), to international transit providers (GSL, Telstra, PCCW), and to the routing partners that power our China Optimized network profile. This is what your bandwidth actually rides on — direct fiber to the providers your traffic needs to reach, not a generic transit blend bought wholesale somewhere else.